I was recently interviewed by Ray Carr for his 89.3 FM talk show, The Ray Carr Show.
The first question Ray asked me was a humdinger. He wanted to know how I go about giving my clients comfort in the face of the daunting and complex process of bringing a personal injury claim.
My answer was summarized in one word, communication.
Ray was surprised to learn that each and every one of my clients received my direct dial cell phone number. The reason is simple, my clients’ concerns and questions do not conveniently fall within the 9 to 5 parameters.
Moreover, I have found in my 34 years of representing families in birth injury, medical malpractice and catastrophic injury claims that if my client knows and understands the process from beginning to end, they will not only have a comfort level but they will be able to actively participate in the process.
The reason why this is so important is because I need to know every single detail about how the injury has impacted my client’s life.
To effectively prove damages and obtain the compensation my clients deserve, I need to demonstrate the true impact of the injury.
A few years ago I represented a lovely woman who was a retired school teacher. One day she was taking her mentally challenged adult daughter for a walk in the neighborhood. A neighbor’s dog got loose, attacked and viciously mauled them.
My client called me one particular day and told me how this tragedy had affected her from a psychological standpoint. She was depressed and, most understandably, had tremendous anxiety about leaving her home with her daughter.
As a result of that conversation I referred her to a psychologist who specializes in representing accident victims with post-traumatic stress syndrome. She received compassionate counseling that turned things around and allowed her to resume a happy, normal lifestyle.
The point of the story is, because I communicate with my clients one and one, I was able to learn of this sad problem and offer concrete solutions.
So, when Ray Carr asked me why I make such an effort at direct communication, I told him that it is the only way to effectively represent my client. Truth be told, if I were a client I would demand the same level of communication.
My commitment to communication does not only extend to clients receiving my direct cell phone number but in addition, I regularly meet clients at a time and place that is convenient for them.
Over the past three decades I have met clients at:
- Their homes
- Their place of business
- Funeral home
I even met a family at a grave site.
When a bad accident happens and your life or that of a loved one is turned upside down, you need my help IMMEDIATELY. You are simply not equipped to handle the legal aspects and, moreover, you need to focus on getting well.
I invite you to listen to the full interview with Ray Carr on the link. You may find it enlightening.
If you or a loved one has been made a victim of a birth injury, medical malpractice mistake or a catastrophic injury, call me. I’ll be there for you and I’ll Make Them Pay!®
Author: Tim Misny | For over four decades, personal injury lawyer Tim Misny has represented the injured victim in in birth injury, medical malpractice, and catastrophic injury/wrongful death cases, serving “Cleveland, Akron/Canton, Columbus, Dayton and neighboring communities.” You can reach Tim by email at misnylaw.com/ask-tim-a-question/ or call at 1 (800) 556-4769.